Customer Service

Special Orders

Want to order something that isn’t in the store? Shoot an email – we love special orders!



We use USPS and Fedex for all orders .

Free shipping offers exclude Alaska and Hawaii, however, contact orders@artificery – we have come up with clever ways to ship products to Alaska and Hawaii at reasonable rates!


Product Returns

Returns are not currently accepted for any products offered in the store. if you have an issue with an order, please contact and we will do our best to rectify any issues.


Ticket Refunds

Sometimes things come up and you can’t make an event you’ve purchased a ticket for – we’ve all been there. We have a 24 hour cancellation policy – just send an email to to request a refund. We’ll refund you the price, minus the fixed PayPal fees, no questions asked.


Pre Orders

New products are often offered as preorders. Unlike some online stores we only offer the distributor guaranteed allotment for sale – meaning you won’t be waiting for days, or weeks, wondering when your preorder will arrive. We are committed to getting pre orders to customers as fast as possible and ship pre orders within one business day of receiving them for our distributor.

Customers are charged for preorders when they place the order. Preorders can be cancelled before they are shipped but will incur a 15% fee. Customers may cancel their preorder without any penalty in the (very) rare occasion that there is an issue with the distributor.